You may return an item for refund or replacement within 30 days of the shipment date. This guarantee does not apply to items that have been modified or for special orders.  Shipping and handling charges are non-refundable. All returns must be accompanied by the original invoice that accompany your order.

When you return an item(s), please tell us why the item(s) is being returned.  We suggest that you return the item(s) "certified return receipt" or "confirmation" services offered by the carrier of your choosing.  We are not responsible for any refund for returned products that are not received by us.  We are not responsible for lost or misdirected returns.  All refunds are paid by check.  It is important that you provide the address to which the check should be sent.   

if you have any questions regarding your order, please contact us at: customerservice@SoteriaOnlineStore.com..