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Customer Satisfaction

30 day Guarantee.  We guarantee this item that is sold directly from the inventory of Soteria Online Store.  These items can be readily identified by      appearing on the page with the item.  If within 30 days of your purchase, you are unsatisfied for any reason, return the item(s) in the original package for a full and prompt refund. 

Holiday Shipping and Returns

What is your Holiday Shipping & Returns Policy?

2006 Shipping Cut Off Dates For Delivery By Christmas

Ground Shipping:  Saturday 12/17 @ Noon (EST)

2-Day Shipping:  Tuesday 12/20 @ 11:59 PM (EST)

Next Day:  Wednesday 12/21 @ 11:59 PM (MST)

Holiday Returns Policy

Items purchased from November 1 through December 31 may qualify for our Holiday Returns Policy.

• Items purchased from November 1 through December 31 can be initiated for return 30 days from the original ship date, or by January 10th, whichever date occurs later.

• Items must be received back in our warehouse 30 days from the date the return was initiated.

• All other conditions of our Standard Return Policy will apply.

• Due to shipping considerations, we are not able to accept returns on items shipped to APO/FPO addresses.

Guarantee Disclaimer

The Christmas delivery guarantee is contingent upon the customer supplying us with correct delivery information.

Orders shipped to AK, HI, and P.O. boxes are not eligible for Expedited Shipping and are not guaranteed to arrive by Christmas.

If you have any questions regarding your order, please contact us at: customerservice@soteriaonlinestore.com.

If the above does not answer your questions about returns, simply click at the bottom of any help page to see our contact information.